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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the CHAKO LAB Insulated Water Bottle, a thoughtfully designed companion for daily hydration. Its dual-layer build blends a glass inner with a stainless steel outer liner, balancing a clean taste with rugged durability in a compact 20-ounce form.
Crafted from food-grade 18/10 stainless steel and high borosilicate glass, this bottle is BPA-free and designed to minimize metallic aftertaste. The two liners work together to enhance temperature management and ease of cleaning, offering a versatile hydration solution for many settings.
The round straws invite quick, steady sips, while the flat straws help reduce lip creasing during longer drinks. Two removable liners address common concerns with glass and steel cups, supporting cold and hot use and simplifying care between uses.
With a leak-proof and dust-proof design, the bottle stays secure in bags and backpacks. Its compact base fits most car cup holders for convenient sipping on the go.
The 20 oz bottle can keep beverages cold for up to 12 hours under typical conditions. A range of colors offers options to match personal style or gifting preferences.
Two water cup liners address washing and maintenance considerations often raised with glass or steel cups. The design invites flexible use in the office, gym, outdoors, or during travel, while encouraging mindful hydration habits.
Note: Actual performance can vary with external conditions and usage. This description highlights potential advantages rather than guarantees.
Q: What are the key materials in the CHAKO LAB Insulated Water Bottle?
A: It combines food-grade 18/10 stainless steel with a high borosilicate glass inner, BPA-free and designed to minimize metallic taste.
Q: How long can the bottle keep drinks cold?
A: Under typical conditions, drinks stay cold for up to 12 hours, depending on the environment and fill level.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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