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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet Ideus 16 oz insulated coffee mug, a reliable companion for mornings, commutes, and desk-side moments. The Snow Mountain White finish blends a crisp aesthetic with rugged durability, while the interior keeps your beverage pure and fresh from first sip to last drop.
Temperature control is at the heart of this mug. Using advanced double-wall vacuum insulation, it can keep hot drinks hot for up to 6 hours and cold beverages cold for up to 12 hours. The exterior remains comfortable to touch, and the no-sweat coating helps keep your hands dry during long days at the office or on the go.
Materials and safety are a priority. The mug features an 18/8 stainless steel exterior with a premium 304 food-grade inner liner. This combination resists rust and odors while preserving flavor. The lid is crafted from food-grade silicone and BPA-free, with a silicone gasket that helps contain the pour while you sip through a dedicated drinking hole behind a splash-proof sliding cover. Note: while the lid helps minimize spills, it is not fully leakproof.
Practical design details enhance daily use. The wide mouth makes it easy to infuse fruit or ice and simplifies cleaning by hand or in the dishwasher. An ergonomic handle sits on the side for a secure, comfortable grip during commutes, outdoors, or at your desk. The tough powder coating resists fading, peeling, or cracking even with frequent field use.
Real-life scenarios. Whether you are brewing a hot latte at home, keeping tea at the ready in the office, or hydrating on a weekend hike, this mug adapts to your routine while remaining portable and stylish. It’s sized for one hand and fits most cup holders, making it ideal for travel and daily errands.
In short, Ideus offers a practical, versatile mug that suits home, office, and outdoor life without promising guarantees—it's about possibilities, backed by thoughtful design and quality materials.
Q: What capacity does the Ideus insulated mug have?
A: It holds 16 oz (470 ml) for daily beverages.
Q: Is the lid leakproof?
A: The lid is splash-proof and seals well, but it is not fully leakproof.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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