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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the NAXBEY Warming Mat, a large, flexible silicone surface designed to keep a variety of dishes at their ideal warmth. Its extra-large footprint (15" x 31.6") accommodates both big platters and everyday plates, making it a practical companion for daily meals, family dinners, and gatherings.
Crafted to perform with care, this mat blends practical technology with simple, everyday use. The surface is durable, waterproof, and oil-resistant, making cleanup straightforward after busy cooking sessions. While it’s designed for food warmth, you’ll find it versatile for other kitchen tasks, from dough resting to quick defrosting, turning a busy kitchen moment into a smoother experience.
Whether you’re keeping leftovers warm after a party or proofing dough, the mat’s generous size and rapid heat response support a variety of kitchen workflows. Start at the lowest temperature and adjust gradually to avoid overheating, especially on stone or quartz countertops. The mat performs well on heat-resistant surfaces like stainless steel, solid wood, and tiles, helping you keep dishes at the right temperature throughout the meal.
The mat is designed with safety features such as a child lock and anti-scald edges to help prevent accidental activation and burns. It is made from high-quality silicone that wipes clean easily and resists odors after multiple uses. Note that there may be a light odor when new, which tends to dissipate after a few uses and does not affect performance.
Designed for versatility, the NAXBEY warming mat supports daily dining as well as larger gatherings. It’s a thoughtful addition for those who host family meals, celebrations, or weekend parties, providing reliable warmth without the need for constant oven reheat.
Note: If you notice a mild odor initially, it’s temporary and common with new silicone products. The mat’s performance remains unaffected, and it will fade with use. If you need assistance, our customer service team is ready to help promptly.
Q: What surfaces can I place the NAXBEY Warming Mat on?
A: Use on heat-resistant surfaces like stainless steel, wood, and tile; avoid direct use on marble, granite, quartz, or thick glass.
Q: Does the mat heat quickly and stay warm reliably?
A: Yes, it heats rapidly and maintains warmth; note a temporary odor may occur when new, which fades with use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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