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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Nextmug Ultra by Nextboom redefines how you enjoy hot beverages away from home. With a generous 24 oz capacity and three temperature settings—Warm (130°F), Hot (140°F), and Piping (150°F)—you can settle in with your preferred warmth and savor a consistent sip for hours. The mug’s heating system is designed to respond to your pace, so you can pick up where you left off without rushing back to the kettle.
The Ultra features our longest-lasting battery yet, delivering extended runtime—roughly twice the endurance of a standard Nextmug. LED indicators clearly show battery life and real-time temperature, helping you plan refills and recharges without guessing.
Operate with a single onboard control button. Power on, choose your temperature, and sip. There’s no need to pair with an app, manage passwords, or deal with connections—clean and simple control at your fingertips.
Beyond performance, Nextmug cares about people and the planet. We donate mugs to teachers and first responders and use 100% recyclable packaging. Our support team is US-based, and the design lineage comes from decades of expertise in Boulder, Colorado, ensuring a thoughtful product from concept to customer.
Whether you’re at the office, on a commute, or enjoying a weekend away, the Nextmug Ultra offers a practical way to keep your drink at the temperature you prefer. It’s a helping hand for everyday moments, not a guarantee, and it’s built to fit into real-life routines with ease.
Q: How does the Nextmug Ultra keep my drink at the desired temperature?
A: Choose Warm, Hot, or Piping, and the built-in heater sustains the selected temperature for hours.
Q: Do I need an app or account to use Nextmug Ultra?
A: No app is required; use the onboard button to set temperature and read battery status via LEDs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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