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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Owala SmoothSip 20 oz tumbler blends durable stainless steel with smart design to elevate everyday coffee rituals. It feels solid in the hand, yet remains lightweight enough for on the go. Inside, the insulated wall preserves beverage temperatures while preserving flavor, so your brew tastes the way you expect from first sip to last.
The SmoothSip spout provides a comfortable, controlled sip from start to finish. Paired with a splash resistant lid, the cup stays where it belongs—in your hand and not on your clothes or desk. This thoughtful setup is aimed at reducing spills during busy mornings and travel days.
Whether you are rushing to a meeting, enjoying a quiet morning at home, or exploring outdoors, SmoothSip adapts to your routine. Imagine sipping a piping hot cup on chilly commutes or switching to a refreshing iced coffee on warm afternoons without needing a new cup.
Rinse after use and follow care guidelines to maintain insulation performance. The cup portion favors hand washing, while the lid is dishwasher safe, supporting straightforward cleaning and daily use.
The Hip Cactus green finish adds a bold, recognizable accent to your daily routine. This 20-ounce size balances your caffeine ritual with a travel-friendly shape that fits most cup holders and bags, making it a practical statement for everyday use.
Q: Is the Owala SmoothSip tumbler suitable for hot and cold drinks?
A: Its double-wall insulation may help keep hot beverages warm for hours and cold drinks cool for longer periods.
Q: Is the lid spill-proof and easy to clean?
A: The splash-resistant, strawless lid reduces spills; the lid is dishwasher-safe while the cup requires hand washing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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