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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
TANGLONG Sublimation Mugs offer a clean, white ceramic canvas ready for personalized designs. Each cup feels solid in the hand with a smooth glaze that catches the light, hinting at the quality inside. The mugs are BPA-free and built for everyday use, making them suitable for a wide range of beverages from bold coffee to comforting cocoa.
Designed for sublimation, these mugs support vivid prints and crisp images. The coating delivers that bright white surface and high-density color that stays vibrant through many cycles of use and washing. A reliable foundation for photos, logos, or artwork, they invite you to dream up your next custom set for gifts, events, or promotions without sacrificing durability.
The sublimation coating is engineered for lasting color. It creates a bright, clean surface that enhances printed imagery and resists dulling after repeated washing. For best results, the coating is thicker (AAA-level) than typical finishes, and sublimation may benefit from a slightly longer heat-transfer step to maximize color depth and fidelity.
Set of 12 mugs gives you a ready-made batch for events, promotions, weddings, or personal keepsakes. They also work well for classroom projects, gallery nights, or small business samples. While results will vary with design and process, these mugs offer a reliable blank that can help you explore a variety of ideas in real life.
To achieve strong transfers on the thicker coating, extend the heating time slightly during sublimation. Ensure proper pressure and a controlled temperature for consistent results across the entire set.
Q: What are TANGLONG Sublimation Mugs best used for?
A: They serve as a blank canvas for personalized prints via heat press, ideal for photos, logos, gifts, and promotions.
Q: Are these mugs microwave and dishwasher safe?
A: Yes, microwave and dishwasher-safe thanks to a durable sublimation coating, though extending heat transfer can help achieve vivid results.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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