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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The ThermiChef 16x16 pizza steel is built for performance in home kitchens, delivering wood-fired style with a blistered crust and evenly cooked toppings. Crafted from a solid piece of steel, its 3/8" thickness stores heat deeply and transfers it quickly, reducing bake times while maintaining steady, high heat across the surface.
Unlike traditional stones, this durable steel stands up to high temps and long sessions, whether you’re working in the oven, on the stove, or searing over the grill. The result is a versatile platform that can handle everything from pizza and bread to vibrant vegetables and smash burgers, expanding weeknight dinner possibilities without sacrificing flavor or texture.
Below are practical ideas to get the most out of your ThermiChef pizza steel. Whether you’re craving a blazing hot bake or a deeply caramelized crust, this tool is built to help you explore new textures and flavors.
Care and maintenance are straightforward: season before first use, wipe clean after cooking, and occasional re-seasoning helps maintain the surface’s release. With proper care, the steel surface nurtures a natural patina that enhances its performance over time.
Q: What are the main uses of the ThermiChef 16x16 pizza steel?
A: Designed for oven, stove, and grill use; great for pizza, bread, vegetables, and more with efficient heat transfer.
Q: How should I care for the pizza steel before and after use?
A: Clean and season before first use; after cooking, wipe clean and re-season to maintain the surface.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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