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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Urnex Rinza uses an alkaline formula designed to break down milk protein buildup that can affect the efficiency of frothers and steam equipment. This cleaner is crafted to cycle through auto frothers for hands-off maintenance, and it also ventures beyond, pairing well with traditional steam wands and steel pitchers. The result is a thorough clean that supports consistent performance across your frothing routines without requiring strenuous scrubbing or complex prep. While outcomes depend on usage and equipment, Rinza is built to be a reliable part of a busy café workflow, helping keep gear ready for service without disrupting the flow of orders.
The cleaner comes in a dual-chamber bottle that includes a built-in measuring device, so you can dose with confidence every time. This thoughtful design helps remove the guesswork from cleaning, making it easier to maintain routine hygiene without hunting for measuring cups or spills. The built-in measure delivers over 30 uses per bottle, which can translate to better consistency and cost efficiency over a busy shift.
In real-world use, Rinza supports a smoother workflow. You may notice faster cleanup, less stubborn buildup, and steadier frothing performance as part of a regular cleaning routine. It’s a practical tool for cafes, coffee bars, and home setups that rely on milk-based beverages. While results vary by equipment and usage, Rinza offers a dependable option for keeping cleaning simple and effective.
Urnex Rinza is a purpose-built cleaner designed to support your everyday cleaning tasks without guaranteeing specific outcomes. It’s a practical addition to your toolkit if you’re looking to streamline maintenance and maintain equipment that handles milk-based drinks.
Q: What surfaces or devices can Urnex Rinza clean?
A: It cleans auto frothers, traditional steam wands, and steel pitchers with a single cleaner.
Q: How many uses does one Rinza bottle provide?
A: The built-in measuring device enables over 30 uses per bottle.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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