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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Porter Mug from W&P blends a warm ceramic interior with a protective silicone sleeve, creating a reusable cup designed for daily life on the move. It’s a thoughtful companion for mornings, commutes, or a quick break, designed to reduce reliance on disposable cups while keeping flavor pure and untainted by metallic notes. The 12-ounce size fits a standard coffee shop pour and travels easily in most car cup holders.
Terrazzo-inspired pattern, one-of-a-kind: Each mug features a unique design created by fusing tiny flecks of silicone into a single-colored sheet. The result is a distinctive look with natural variations along the edges, making every piece subtly different while remaining cohesive in style. This is a purposeful characteristic of the craft, not a defect.
The Porter Mug is not insulated, so the sleeve adds warmth to the grip and keeps the exterior comfortable. For longer warmth, consider W&P insulated bottles or tumblers designed for extended heat or cold retention. The mug measures 12 ounces, is microwave-safe for quick warm-ups, and can be cleaned in the dishwasher or by hand after use.
Designed for everyday life, the Terrazzo pattern ensures a personal, stylish accent. If you’re seeking even more insulation or different form factors, explore the broader W&P line of bottles and tumblers crafted for varied needs and steady performance.
Q: Is the Porter Mug microwave-safe and dishwasher-safe?
A: Yes. It is microwave-safe for quick warm-ups and can be cleaned in the dishwasher or by hand.
Q: Is the lid completely leak-proof?
A: The lid is splash-resistant to help prevent spills, but it is not leak-proof.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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